No Refund, No Return & Cancellation Policy
Effective Date: July 16, 2026
At Jennyd Scents, we are committed to delivering premium-quality fragrance products and ensuring that every order is carefully inspected before dispatch. By placing an order through our website, authorized distributors, or business partners, you acknowledge and agree to the following policy.
All Sales Are Final
All purchases made from Jennyd Scents are considered final. We do not accept returns, exchanges, refunds, or cancellations once an order has been confirmed, processed, or shipped, except where required by applicable law.
Nature of Fragrance Products
Perfumes, attars, essential oils, and other fragrance products are personal-use items. For reasons of hygiene, health, safety, and product integrity, we do not accept returns or exchanges after delivery.
No Refunds
Jennyd Scents does not provide refunds for: Change of mind, personal preference regarding fragrance, color, or packaging, incorrect product selection by the customer, failure to read the product description before purchase, orders placed by mistake, business kit or promotional package purchases, membership or enrollment fees (where applicable), and shipping or handling charges.
Order Cancellation
Orders cannot be canceled after payment has been successfully processed or after the order enters fulfillment. Please review your order carefully before completing your purchase.
Damaged or Incorrect Products
If you receive a product that is damaged during transit, defective upon arrival, or different from the item ordered, you must notify Jennyd Scents within 48 hours of receiving the shipment. Please provide your order number, clear photographs of the product and packaging, and a description of the issue. Eligible claims will be reviewed by our Quality Assurance team. At our discretion, we may offer a replacement or another appropriate resolution where applicable.
Lost or Delayed Shipments
Jennyd Scents is not responsible for delivery delays caused by courier or postal services, customs clearance, weather conditions, natural disasters, government actions, or events beyond our reasonable control.
Business Partner Purchases
Products purchased by Independent Business Partners, distributors, or affiliates for business purposes are also subject to this policy unless otherwise required by local law or specified in a separate written agreement.
Refusal of Delivery
Refusing delivery or failing to accept a shipment does not entitle the purchaser to a refund. Any additional costs incurred as a result of refused deliveries may be deducted from any amount payable where permitted by law.
Right to Decline Claims
Jennyd Scents reserves the right to reject any return, refund, replacement, or exchange request where: the claim is fraudulent or misleading, the product has been used, altered, or damaged after delivery, required evidence is not provided, the request falls outside the applicable reporting period, or the request does not meet the terms of this policy.
Consumer Rights
Nothing in this policy is intended to exclude or limit any mandatory consumer rights that cannot legally be excluded under the laws of the country where the purchase was made. Where applicable law provides additional rights, those rights will prevail.
Have Questions?
For questions regarding this policy or to submit product damage reports, please get in touch with our customer service team.