Shipping Policy
Effective Date: July 16, 2026
At Jennyd Scents, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines the terms and conditions governing the shipment and delivery of products purchased through our website, authorized distributors, or independent business partners.
Order Processing
Orders are processed only after successful payment confirmation. Standard processing time is 1–3 business days, excluding weekends and public holidays. During peak seasons, promotions, or product launches, processing times may be extended. Jennyd Scents reserves the right to verify orders before dispatch to prevent fraud or unauthorized transactions.
Shipping Destinations
Jennyd Scents ships to selected domestic and international destinations. Shipping availability may vary depending on local regulations, customs requirements, and courier service coverage. If delivery to your location is unavailable, we will notify you before processing your order.
Shipping Charges
Shipping charges are calculated based on your delivery destination, order weight and dimensions, shipping method selected, and any applicable taxes, duties, or surcharges (where applicable). Shipping costs will be displayed during checkout before payment is completed.
Estimated Delivery Time
Estimated delivery times are as follows: Domestic Orders take 3–7 business days; International Orders take 7–21 business days. Delivery times are estimates only and are not guaranteed.
International Shipping
For international shipments: Customers are responsible for ensuring that imported products comply with their country's laws and regulations. Customs duties, import taxes, VAT, brokerage fees, or other governmental charges are the responsibility of the customer unless otherwise stated. Delivery may be delayed due to customs inspections or clearance procedures.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation along with tracking information, where available. Tracking updates are provided by the shipping carrier and may not always reflect real-time movement.
Delivery
Orders will be delivered to the shipping address provided during checkout. Customers are responsible for ensuring that all shipping information is complete and accurate. Jennyd Scents is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.
Failed Delivery Attempts
If delivery cannot be completed due to an incorrect address, recipient unavailability, refusal to accept delivery, or failure to collect from the courier, the shipment may be returned or disposed of according to the courier's policy. Additional shipping charges for reshipment shall be the responsibility of the customer.
Lost, Delayed, or Damaged Shipments
While Jennyd Scents carefully packages every order, we are not liable for delays caused by weather conditions, customs clearance, transportation disruptions, government restrictions, natural disasters, carrier delays, or other events beyond our reasonable control. If your shipment arrives visibly damaged, please notify us within 48 hours of delivery with photographs of the package and product.
Incorrect or Missing Items
If you receive an incorrect product or if an item is missing from your shipment, please contact our customer support within 48 hours of receiving your order. Claims submitted after this period may not be eligible for review.
Risk of Loss
Ownership and risk of loss transfer to the customer upon delivery of the products to the shipping address or to the carrier, where permitted by applicable law.
Shipping Restrictions
Jennyd Scents reserves the right to: refuse shipment to restricted locations, cancel orders where shipping is prohibited by law, modify available shipping methods without prior notice, or limit quantities for specific destinations.
Force Majeure
Jennyd Scents shall not be liable for any delay or failure in delivery caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, labor disputes, acts of government, war, civil unrest, transportation interruptions, or courier service disruptions.
Policy Updates
Jennyd Scents reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective immediately upon publication on our website.
Contact Shipping Support
For shipping-related inquiries, delivery updates, or address corrections, please contact our logistics support team.